CCTV Systems: Who Needs Training and Who needs
The Security Industry regulated by the Security Industry Authority (SIA) and
certain security sectors and security personnel now need to be licensed as
a mandatory requirement. This includes contracted Security Officers and CCTV
Operators who are required to be licenced, part of that licensing is proof
of competency. This can only be achieved by undertaking nationally recognised
and accredited training from an approved Training provider, to the National
standards set by the SIA for each section of the Industry.
The SIA recognises that it is essential for all CCTV Public Space Surveillance
(PSS) operators to have undergone a structured programme of training and education
resulting in recognised qualifications if they are to be effective and professional
in their role. Increasingly, industry stakeholders also recognise that
the individuals who work to provide a safe and secure environment must have
a broad range of skills and a clear understanding of their role. As
the scope and importance of CCTV PSS operations continue to grow, so the degree
of professionalism expected from CCTV PSS operational staff will increase.
In the same vein, Security Officers, Retail, Static and Patrol Officers
are included in the licensing requirement.
The SIA approach to licensing the CCTV Operator
The SIA consulted with CCTV operators, employers and those who purchase their
services. It quickly became evident that a clear distinction should be made
between a security guard who is required to monitor fixed CCTV cameras on
private property and a public space CCTV PSS operator who is required to operate
the cameras to provide real time security surveillance, to support and assist
the police and emergency services as required and to record and present evidence.
As a result of the consultation the following definitions have been derived
to apply to the SIA licensing process and for those who operate CCTV for:
1. Public Space Surveillance operators
2. Private Property operators
1) Public Space Surveillance:
Any person 'contracted' to operate CCTV PSS equipment which is either
deployed into fixed positions or has a pan, tilt and zoom capability which
enables the operator to:
- Pro-actively monitor the activities of members of the public
whether they are in public areas or on private property
- Use cameras to focus on the activities of particular people either
by controlling or directing cameras at an individual's activities
- Use cameras to look out for particular individuals
- Use recorded CCTV PSS images to find things out about people such
as identifying a criminal or a witness or activities of employees
these people will be classed as a CCTV PSS Operator and require
an SIA Licence.
1.1) 'Contracted' PSS Operators
There are two types of contracted operator
a) Any person using CCTV equipment that forms part of a PSS CCTV system
who is not employed by the owner of the CCTV equipment will be classed
as a 'contracted' employee. Those operators employed by the owner
of the system will be classed as 'In house' operatives.
b) Any 'In house' employee who monitors the whole or any part of a CCTV
system that is owned by another or where a monitoring charge is made
to the owner of that system or part of that system, will then become
a 'contracted' employee for the purposes of SIA licensing.
These persons will all be required to obtain a CCTV PSS Operator licence
and will be defined as CCTV PSS Operators
1.2) 'In house' CCTV PSS Operators
Those persons not included in the above definitions of 'Contracted' employees
who operate a CCTV PSS system will not require an SIA licence under
the Private Security Act 2001 at this time.
However the 'In house' section of the CCTV Monitoring Industry is of
the opinion that they should all work towards licensing for all CCTV
PSS system staff to establish and support National Standards for the whole
2) Private property CCTV operators
Any person who monitors cameras as part of their wider security duties
solely to identify intruders onto a site, or for the protection of vehicles
or buildings but does not specifically monitor the public who may enter
that property other than to guard against damage to or theft from property
This person will require a Security Operations licence and will be
defined as a Security Officer.
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